Term and Conditions and Policies.
All purchases from our store require customers to agree to these terms and conditions, policies and shipping information.
Vanlife Outfitters refund policy is valid for 30 days. You must request any refunds within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns for non-defective products are subject to a 10% restocking fee. 3M Thinsulate and Low-E insulation are both subjected to a higher, 20% restocking fee because of the cost of shipping the material.
To start a return, you can contact us at firstname.lastname@example.org. If your return request is approved, we will send detailed instructions on how to return the product(s) to us. Please do not send any product(s) back to us without getting a return authorization.
Customers are responsible for return shipping costs.
Terminal shipments must be picked up from the terminal with 48 hours of the package arriving at the terminal or the customer may be responsible for daily storage fees.
Damages / Issues / Missing Items Wrong Items
Please inspect your items immediately after they are delivered or picked up and contact us right away if they appear to be defective, damaged or if you receive the wrong item(s) or if any items are missing so that we can work with you to resolve the problem as quickly as possible. Vanlife Outfitters is not responsible for damage, missing or incorrect parts after the product has been installed and/or 15 days from the day your order is delivered or picked-up (whichever comes first). After 30 days it starts becoming increasingly difficult to get support from the manufacturer.
Exceptions / Non-Returnable Items
No Returns on batteries or electrical products. No returns offered on products that were sold “on sale”. No returns on products that have been customized or cut to specific length, IE. grey water tanks with custom added fittings or Lonseal Flooring, trim, and adhesives.
If you wish to exchange a product, the original product must be sent back to us and received prior to the new item being sent out. In some cases you may wish to re-order the item with a new order for faster delivery and then receive a refund on a returned item once it arrives at our warehouse. Exchanges for non-defective products are subject to a 10% restocking fee. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We will notify you via the email address associated with the order as soon as we’ve received and inspected any returned items. At this point you will either receive the refund (less any processing or restocking fees) directly to the original payment method or a detailed explanation for any items that will not be refunded. Keep in mind that refunds may take many days to appear on your bank or credit card account – this is not something we can control and is a function of your bank or credit card company.
All of our shipments are sent with tracking information from the carriers. We consider a package delivered and fulfilled to our customers once the carrier/shipper (UPS, USPS, FedEx, freight companies, etc.) indicates it has been delivered. Unfortunately, if you are missing a package that has been marked as delivered by the carrier, we have no recourse with the carrier and we will have to assume that the package was misplaced or stolen from the delivery location and refer you to your local law enforcement agency.
Electrical/Power System Products
When purchasing electrical system components, customer acknowledges that they are responsible for installing the products safely according to the manufactures guidelines and using the correct wiring and configuration. Any damage caused to products, vehicle or person is the sole responsibility of the customer. The team at Vanlife Outfitters is happy to answer any product questions but we do not assist in system design or configuration or troubleshooting. However, we do offer a wide range of example power systems and other informational content. If you need help understanding power systems, designing your particular power system or troubleshooting issues, we offer consulting services for camper van electrical systems. We highly recommend that you have your electrical system installed by a qualified ABYC or Victron Energy certified technician.
Please be advised that any order paid with a credit card has a 3% cancellation fee regardless of when the cancellation is requested. This is due to our credit card processing fees. Therefore, we encourage you to contact us with any questions or concerns prior to placing an order. In particular, if you are ordering a large item such as an appliance that requires freight shipping and wish to know the total shipping costs prior to making a decision to purchase you can contact us for a shipping quote prior to checking out.
Please review our shipping FAQs page for information on product shipping.
Manufacturer Warranties & Claims
Many of our products include a manufacturer-provided warranty. We encourage you to review the warranty information from the manufacturer prior to purchase. Unless the product is produced by Vanlife Outfitters, warranty claims must be made with the manufacturer directly – not to Vanlife Outfitters. The decision to repair or replace a product under warranty is made by the manufacturer of the product guided by their warranty terms, not by Vanlife Outfitters.
We rely on our suppliers to provide accurate information about their products including features, specifications, and capabilities which we communicate to the best of our ability through the product pages on our website/store. As a customer, you acknowledge that we are not responsible for any errors or omissions in this information.
Webasto Product Support and Service
Vanlife Outfitters has partnered with VMACS to sell and support Webasto products. This allows us to represent the entire Webasto product line with in-stock units and leverage their 20+ years of experience with the products to provide our customers with the very best service and support.
If you have questions about your Webasto purchase or need service/support, please contact us first and we will try to answer your questions or assist you with your issue. If we cannot solve the issue or answer the question we will connect you with a representative from VMACs who will work with you toward a resolution.
Unlike many authorized Webasto distributors, VMACS is willing to fully support DIY installers. They maintain a significant amount of products and replacement parts in-stock. If you experience a problem with your Webasto unit within the warranty period, they will work with you to determine the cause of failure and will either attempt to give instruction on how to correct any faulty workmanship or supply a replacement part. If a replacement part is needed they will send you the part immediately from their stock at no charge so that you can get up and running as quickly as possible. They rely on you to return any faulty parts in order to be reimbursed for the warranty repair.
Accessibility is very important to us and we are continually improving, if you have any issues accessing anything on our site, please contact email@example.com or call us at 754-444-8704.
Use at Your Own Risk Disclosure
This website shares our ideas and experiences only. We have built our own van campers and do our best to support DIY van builders with what we’ve learned and the products we recommend. Therefore, any information on this website should not be considered advise only. None of the authors, contributors, administrators, or anyone else connected with Vanlife Outfitters and this website in any way whatsoever, can be responsible for your use of the information contained in or linked from these web pages. Be sure to do you own research and obtain professional advise as needed.
In compliance with the FTC guidelines, please assume the following about all links, posts, photos and other material on this website.
Vanlife Outfitters is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you follow a link from this website to Amazon.com I make a small commission on purchases you make. I have chosen to only recommend products in my articles that I use or have thoroughly researched. If I haven’t used the product before, I will tell you. However, as consumer, it is your responsibility to do your own due diligence before making any type of purchase online.
Your privacy is important.
In compliance with the European Union legislation, we inform you that our website will store some information about your preferences on your own computer inside a tiny file called a ‘cookie’.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like. A third-party website called aboutcookies.org has been setup to help you with instructions how you can do that on various browsers.
1) Identify you as a returning user and to count your visits in our traffic statistics analysis;
2) remember your custom display preferences;
3) when you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience;
4) Suggest any recent searches you’ve made on our site
5) Other usability features including tracking whether you’ve already given your consent to cookies
Enabling cookies from our website is not strictly necessary for the website to work but it will provide you with a better browsing experience.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
Third Party Advertising
We may have third-party advertising companies serving ads to you when you visit our website. These companies may store information about your visits to our website and to other websites in order to provide you with relevant advertisements about goods and services.
These companies may employ cookies and other identifiers to gather information which measures advertising effectiveness. The information is generally not personally identifiable unless, for example, you provide personally identifiable information to them through an ad or an e-mail message.
Information Gathered by Third Party Advertisers
Cookies enable advertisers to learn about what ads you see, what ads you click, and other actions you take on our site and other sites. This allows advertisers to provide you with more useful and relevant ads. For example, if they know what ads you are shown while visiting our site, they can be careful not to show you the same ones repeatedly. They do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.
We do not provide any personal information to advertisers or to third party sites. Advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, readers in the Pacific Northwest who read certain types of articles). Also, some third-party cookies may provide them with information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that they may use to provide you more relevant and useful advertising.
If you would like to learn more about what options you have about limiting the gathering of information by third-party ad networks, you can consult the website of the Network Advertising Initiative.
You can opt out of participating in interest-based advertising networks but opting out does not mean you will no longer receive online advertising. It does mean that the companies from which you opted out will no longer customize ads based on your interests and web usage patterns using cookie-based technology.
Type and Purpose of Collection
We collect information at various points in the Website to facilitate its use by our customers. Non-Personal Information: Upon accessing the Website, certain non-personal information will be automatically collected without your knowledge or consent, such as your IP address, location data (which is anonymous) and the referring website (”Non-Personal Information”). We use Non-Personal Information to examine our traffic and to view how our customers use the Website. This type of information will not allow you to be personally identified. For example, we use ”cookies”, which contains only certain statistical information. You can instruct your computer to inform you whenever a cookie is being sent, or you can disallow cookies through your web browser. If you do choose to disallow cookies, your experience on the Website may be diminished, or your ability to choose some of the options on the Website may be limited.
We will not sell, rent or disclose to outside parties the information we collect, save and except that we may share the collected information with other parties as follows:
(a) Affiliated Service Providers: We have agreements with various affiliated service providers to facilitate the functioning of the Website, with whom we may share the information we have collected. For example, we may share your credit card information with the credit card service provider to process your purchase. All administrative service providers that we use are required to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ. Additionally, for example, we may use analytic or marketing services such as Google Analytics, Google Adsense, Taboola, or RevContent, to which collection you hereby unconditionally consent.
(b) Where required by law: We may share the collected information where required by law, specifically in response to a demand from government authorities where such demand meets the legal requirements.
(c) Statistical Analysis: We may share Non-Personal Information and aggregated information with third parties, including but not limited to for advertising or marketing purposes. No Personal Information will be shared in this manner.
(d) Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where Personal Information may be disclosed or transferred as one of our business assets.
Choices and How To Opt Out Of Interest-Based Advertising
(b) Opting Out of Interest-Based Advertising by Third Parties
This website may permit third parties to collect information on its Site and combine that information with other information collected on non-affiliated websites or applications over time. These third parties may use technologies, including cookies and web beacons, to collect information about Consumers’ or Customers’ use of the Site in order to analyze, report on, or customize content or advertising on the this website or on other sites, or to help us operate and improve the Site. To find out more about interest-based advertising in the web environment, and how to opt-out of information collection for this purpose by companies that participate in the Network Advertising Initiative or the Digital Advertising Alliance, visit NAIís opt-out page or DAAís Consumer Choice Page.
Our organization is committed to complying with the rules and guidelines set forth by The Campaign Registry (TCR) in regards to SMS messaging. This policy outlines our practices and procedures for SMS messaging to ensure compliance with TCR regulations.
We only send SMS messages to recipients who have given express written consent to receive messages from us or in response to customers who have contacted us first via SMS. This consent is obtained through a clear and conspicuous opt-in process, which includes providing the recipient with information about the types of messages they will receive, the frequency of messages, and the identity of the sender. We maintain records of all opt-ins for at least four years.
All SMS messages sent by our organization comply with TCR guidelines. We do not send messages that contain false or misleading information, or messages that violate TCR’s rules regarding content, including those related to character limits, message types, and sender identification. We only use SMS messages for customer service purposes and do not use SMS messages for marketing purposes.
We do not send SMS messages more frequently than our recipients have consented to receive. We also provide an easy way for recipients to opt-out of receiving messages from us. You can reply STOP to any message to opt out at any time Opt-out requests are processed promptly and are maintained in our records for at least four years.
We maintain accurate and up-to-date records of all SMS messaging activities, including opt-ins, opt-outs, and message content. We store all data securely and protect it from unauthorized access, disclosure, or destruction.
We only use reputable third-party vendors for SMS messaging services. We ensure that our vendors comply with TCR regulations and provide us with adequate safeguards to protect our data.
We take all complaints regarding our SMS messaging practices seriously. We respond promptly to all complaints and take corrective action when necessary.
Updates to this policy:
We may update this policy as necessary to reflect changes in TCR guidelines or changes in our SMS messaging practices. We will notify recipients of any material changes to this policy.
If you have any questions or concerns about our SMS policy, please contact us at firstname.lastname@example.org
Additional Website Terms & Conditions
User Representations and Warranties
You agree not to access (or attempt to access) any of the services available on the Sites (the “Services”) by any means other than through the interface that we provide, unless you have been specifically allowed to do so in a separate agreement with us. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including, without limitation, use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
You acknowledge that the Sites have been developed, compiled, prepared, revised, selected and arranged by the Company and others through the expenditure of substantial time, effort and money and constitutes valuable intellectual property and trade secrets of the Company and others. It is our policy to enforce our intellectual property rights to the fullest extent permitted under law. The trademarks, logos and service marks (“Marks”) displayed on the Sites are the property of the Company or third parties and cannot be used without the written permission of the Company or the third party that owns the Marks. The Site is also protected as a collective work or compilation under U.S. copyright and other foreign and domestic laws and treaties. Users are prohibited from using (except as expressly set forth herein), transferring, disposing of, modifying, copying, distributing, transmitting, broadcasting, publicly performing, displaying, publishing, selling, licensing, or creating derivative works of any content on the Sites for commercial or public purposes. Nothing contained herein shall be construed by implication, estoppel or otherwise as granting to the user an ownership interest in any copyright, trademark, patent or other intellectual property right of the Company or any third party.
The Company exclusively owns all worldwide right, title and interest in and to all documentation, software, contents, graphics, designs, data, computer codes, ideas, know-how, “look and feel,” compilations, magnetic translations, digital conversions and other materials included within the Sites and related to the Sites and all modifications and derivative works thereof, and all intellectual property rights related thereto.
Copyright Infringement Policy
The Company respects the rights of all copyright holders and in this regard, the Company has adopted and implemented a policy that provides for the termination in appropriate circumstances of users who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the Company’s Copyright Agent the following information: A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; a description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; a description of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; your address, telephone number, and email address; a written statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. The Company’s Copyright Agent for notice of claims of copyright infringement can be reached as follows: Vanlife Outfitters, 1150 Snead Avenue, Sarasota, FL 34237; Attn: Copyright Agent. The Company will remove the infringing posting(s), subject to the procedures outlined in the Digital Millennium Copyright Act (DMCA).
You agree that you will not engage in any activity that interferes with or disrupts the Sites or the Services (or the servers and networks which are connected to the Services) or use any service to manipulate your CPU to gain distinct advantage on any of our programs.
Unless you have been specifically permitted to do so in a separate agreement with us, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
Please note that at any time, we may, in our sole discretion, terminate our legal agreement with you and deny you use of our Services if:
(A) you have breached any provision of these terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of these terms); or
(B) we are required to do so by law (for example, where the provision of our services to you is, or becomes, unlawful); or
(C) the partner with whom we offered the Services to you has terminated its relationship with us or ceased to offer their services to you; or
(D) we are transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the Services; or
(E) the provision of the Services to you is, in our opinion, no longer commercially viable.
You further agree that your use of the Services shall be lawful and that you will comply with the usage rules. In furtherance of the foregoing, and as an example and not as a limitation, you agree not to use the Service in order to:
• post, upload, transmit or otherwise disseminate information that is obscene, indecent, vulgar, pornographic, sexual, hateful or otherwise objectionable
• post spam links, and/or personal referral links in an aggressive, wanton, or otherwise inappropriate fashion both on or on any other public site on the web
• defame, libel, ridicule, mock, stalk, threaten, harass, intimidate or abuse anyone, hatefully, racially, ethnically or, in a reasonable person’s view, otherwise offensive or objectionable
• upload or transmit (or attempt to upload or transmit) files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or data, or any other similar software or programs that may damage the operation of the Service, other users’ computers, or the access to or functionality of the Sites
• violate the contractual, personal, intellectual property or other rights of any party including using, uploading, transmitting, distributing, or otherwise making available any information made available through the Service in any manner that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity)
• attempt to obtain passwords or other private information from other members
• improperly use support channels or complaint buttons to make false reports to the Company
• develop, distribute, or publicly inform other members of “auto” software programs, “macro” software programs or other “cheat utility” software program or applications in violation of the applicable License Agreements
• exploit, distribute or publicly inform other members of any error, miscue or bug that gives an unintended advantage
• violate any applicable laws or regulations, or promote or encourage any illegal activity including, but not limited to, hacking, cracking or distribution of counterfeit software, or cheats or hacks for the Services
Accounts that have not been logged into for six months or more are deemed inactive and earned in these accounts are null and void.
If you violate the Terms, the Company reserves the right in its sole discretion to issue you a warning regarding the violation or immediately terminate or suspend any or all accounts you have created using the Services. You agree that the Company need not provide you notice before terminating or suspending your account(s), but it may do so at any time. Any account or accounts that are terminated shall be deemed null and void and any and all information relating to such account(s) shall revert to or become the sole property of the Company, including but not limited to virtual currency or any points, prizes, awards or credits, regardless of monetary value, except to the extent prohibited by applicable law.
The Company reserves the right to refuse access to the Services without notice for any reason, including, but not limited to, a violation of the Terms. You agree that may discontinue the Service or change the content of the Service at any time, for any reason, with or without notice to you, without liability.
The Services may include communication channels such as forums, communities, or chat areas (“Communication Channels”) designed to enable you to communicate with other Service users. The Company has no obligation to monitor these communication channels but it may do so in its sole discretion and reserves the right to review materials posted to the Communication Channels and to remove any materials, at any time, with or without notice for any reason, at its sole discretion. The Company may also terminate or suspend your access to any Communication Channels at any time, without notice, for any reason. You acknowledge that chats, postings, or materials posted by users on the Communication Channels are neither endorsed nor controlled by the Company, and these communications should not be considered reviewed or approved by the Company. The Company will not under any circumstances by liable for any activity within Communication Channels.
You agree that all your communications with the Communication Channels are public, and thus you have no expectation of privacy regarding your use of the Communication Channels. The Company is not responsible for information that you choose to share on the Communication Channels, or for the actions of other users.
Disclaimer of Warranties; Limitation of Liability; Indemnification
You agree that your use of the Services shall be at your sole risk. Subject to you rights under any Consumer Law referred to below and to the maximum extent permitted by law and unless restricted or prohibited by law, the Company, its officers, managers, directors, employees, and agents disclaim all guarantees, warranties and conditions, express or implied, in connection with the Services, the Sites and your use thereof including implied guarantees or warranties of title, merchantability or acceptable quality, fitness for a particular purpose or non-infringement, accuracy, authority, completeness, usefulness, and timeliness. Subject to you rights under any Consumer Law referred to below and to the fullest extent permitted by law, the Company makes no warranties, conditions or representations about the accuracy or completeness of the content of the Services of the content of any sites linked to the Services and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury (including death) or property damage, of any nature whatsoever, resulting from your access to and use of the Services, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from the Services, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Services by any third party, and/or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Services.
Subject to your rights under any Consumer Law referred to below and to the maximum extent permitted by law, and unless restricted or prohibited by law, in no event will the Company, its directors, managers, officers, agents, contractors, partners and employees, be liable to you or any third person for any special, direct, indirect, incidental, special, punitive, or consequential damages whatsoever including any lost profits or lost data arising from your use of the Sites, the Services or other materials or content on, accessed through or downloaded from the Services, whether based on warranty, contract, tort (including without limitation negligence), or any other legal theory, and whether or not the Company has been advised of the possibility of these damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that the Company shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
The Company will not be liable for the termination of the program on any account whatsoever including (without limitation) any awards, points, prizes or credits in a member’s favor at the time of termination.
Sometimes when you use our Services, you may use a service or download a piece of software, or purchase goods, provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, these terms do not affect your legal relationship with these other companies or individuals.
You agree that we are not responsible for the loss of virtual currency or any points, prizes, awards or credits, regardless of monetary value, in the event there is any data or server error, computer and/or network system error or failure, criminal act, vandalism, cyber attack or other events which make it commercially unreasonable for us to determine the value of any account or accounts.
All guarantees, conditions and warranties whether expressed or applied, as to the condition, suitability, quality, fitness or safety of any goods and services supplied under the program, other than those implied or imposed by statute, are excluded to the extent permitted by law. All guarantees and warranties implied or imposed by statute are excluded to the extent expressly permitted by statute.
Any liability the Company may have to a member under any such guarantees or warranties implied or imposed by statute which cannot be excluded is limited, where the Company is expressly permitted by statute to limit your remedy for a breach of that guarantee or warranty, to supplying or paying the cost of supplying, the goods (or equivalent goods) or services again or repairing or paying the cost of repairing, the goods, at the Company’s sole option.
(A) becomes void or unenforceable for any reason; or
The Sites are controlled, operated, and administered by the Company from its offices within the United States of America. The Company makes no representation that materials on the Sites are appropriate or available for use at other locations outside of the United States and access to them from territories where the contents or products available through the Sites are illegal is prohibited. You may not use the Sites or export the content or products in violation of U.S. export laws and regulations. If you access Sites from a location outside of the United States, you are responsible for compliance with all local laws.
Software downloaded from Sites is further subject to United States Export Controls. No software from Sites may be downloaded or exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or (ii) anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
The Company’s failure to exercise or enforce any right or provision of these Terms will not be deemed to be a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.
The parties hereto confirm that it is their wish that these Terms and Conditions, as well as all other documents relating hereto have been and shall be drawn up in the English language only.